Terms of Service

These Terms of Service ("Terms") govern your access to and use of ravana.solutions and any related services (the "Service", "ravana", "we", "us", or "our"). By creating an account, purchasing a package, or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility and Accounts

1.1 You must be at least 18 years old to use the Service. By using the Service you represent that you are 18 or older.

1.2 You are responsible for activity under your account and for keeping your login secure. You sign in via Google, Apple, or email magic link; we do not store passwords.

1.3 You may not use the Service if you are barred under applicable law or have previously been removed for a breach of these Terms.

2. The Service

2.1 ravana lets you generate images and videos from text prompts (and, where offered, reference images) using third-party artificial-intelligence models provided through Google Cloud Vertex AI, including Google Gemini image models and Google Veo video models.

2.2 The Service is provided on an "as is" and "as available" basis. AI-generated outputs may be inaccurate, unexpected, or not fit for a particular purpose. You are responsible for reviewing outputs before use.

2.3 We may add, change, suspend, or discontinue features at any time. If we permanently discontinue the Service, we will refund the value of any unused, unexpired purchased generations where required by applicable law (see Section 7).

3. Generations and Packages

3.1 Nature of generations. The Service is accessed by purchasing packages of "generations" - a prepaid allowance of access to the Service's generation features. Generations represent a right to use the Service and are not money, not a stored-value or payment instrument, have no cash value, and are non-transferable. They may only be used within the Service and cannot be exchanged for cash or applied to any third party. Generations are non-refundable except as set out in Section 7 or as required by applicable law.

3.2 Separate allowances. Image generations and video generations are tracked as separate generation allowances and cannot be substituted for one another.

3.3 Use. Generating an image draws from your image-generation allowance; generating a video draws from your video-generation allowance. The amount used is shown before you confirm each generation. Video usage depends on duration and quality tier (a higher-quality tier uses more of your allowance).

3.4 Expiry. Generations expire 45 days after the date of your most recent payment. Any new payment (one-time purchase or recurring renewal) extends the expiry of your then-current remaining allowance to 45 days from that payment. Generations that have already expired are not restored by a later payment. Expired generations are forfeited. This expiry is disclosed at the point of purchase.

3.5 Failed generations. If a generation fails for technical reasons, the allowance reserved for it is not charged.

4. Purchases, Auto-Refill, and Payment

4.1 One-time and auto-refill. You may buy a pack as a one-time purchase, or choose an auto-refill (recurring) pack that is charged on a recurring monthly basis until cancelled.

4.2 Auto-refill authorisation. If you choose an auto-refill package, you authorise us (through our payment processor) to charge the stated amount automatically each billing period until you cancel. The recurring amount and billing frequency are shown clearly before purchase.

4.3 Cancellation. You can cancel auto-refill at any time from your account (via the payment provider's billing portal). Cancellation stops future charges; it does not retroactively refund charges already made. Generations already added remain valid until their expiry date.

4.4 Payment processors. Payments are processed by third parties (e.g., Stripe and PayPal). We do not receive or store full card numbers. Your use of payment services is subject to the processor's terms.

4.5 Taxes. Prices are shown excluding applicable taxes. Taxes are calculated and added at checkout based on your billing location.

5. Ownership of Inputs and Outputs

5.1 Your inputs. You retain any rights you hold in the prompts and images you submit ("Inputs"). You represent that you have the necessary rights to submit your Inputs and that they do not infringe any third party's rights.

5.2 Your outputs. As between you and us, you own the images and videos you generate ("Outputs"), subject to your compliance with these Terms and applicable law, and to the extent ownership is recognised by law.

5.3 Copyright limitations. You acknowledge that purely AI-generated content may not be eligible for copyright protection in some jurisdictions (including the United States), and that we make no representation or warranty about the copyright status of Outputs. Outputs may not be unique - other users may generate similar results.

5.4 Licence to us. You grant us a limited, non-exclusive, worldwide, royalty-free licence to host, store, process, and display your Outputs solely to operate and provide the Service, including content safety and abuse prevention.

5.5 Upstream terms. Generation relies on Google Cloud Vertex AI. Your use is also subject to Google's applicable service terms and acceptable use requirements.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. Violations may result in blocked generations, suspension, or termination without refund of unused generations where permitted by law.

7. Refunds

7.1 All purchases are final. Generations and packages are non-refundable, and refunds are granted solely at our discretion, except where a refund is required by applicable law (including mandatory consumer-protection rights in your jurisdiction).

7.2 Where you have a statutory right that cannot be waived - for example, a cooling-off or withdrawal right under consumer law in your jurisdiction - that right continues to apply regardless of this Section. Where the law allows you to waive such a right by requesting immediate access, you do so by purchasing and using the Service.

7.3 We may decline or reverse refunds, and suspend the account, in cases of suspected fraud, chargeback abuse, or violation of these Terms.

8. AI Content, Watermarking, and Disclosure

8.1 Outputs are generated by AI and are watermarked using Google's SynthID technology, which embeds an invisible marker identifying the content as AI-generated. Where applicable, provenance metadata (C2PA) is attached to exported files. You agree not to remove, obscure, or tamper with these markers.

8.2 You are responsible for disclosing that content is AI-generated where required by applicable law (for example, certain transparency obligations under the EU AI Act).

9. Suspension and Termination

9.1 We may suspend or terminate your access for breach of these Terms, suspected fraud, or to comply with law.

9.2 You may stop using the Service at any time and delete your account from your account settings.

9.3 On termination for cause, unused generations may be forfeited where permitted by law. On deletion of your account, your data is handled as described in our Privacy Policy.

10. Disclaimers and Limitation of Liability

10.1 To the maximum extent permitted by law, the Service and all Outputs are provided "as is" without warranties of any kind, express or implied, including fitness for a particular purpose, accuracy, or non-infringement.

10.2 To the maximum extent permitted by law, our total aggregate liability arising out of or relating to the Service shall not exceed the total amount you paid to us in the 12 months preceding the event giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages.

10.3 Nothing in these Terms excludes liability that cannot be excluded under applicable law, including mandatory consumer protections.

11. Indemnification

You agree to indemnify and hold harmless ravana from claims, damages, and expenses arising from your Inputs, your use of Outputs, or your breach of these Terms or the Acceptable Use Policy.

12. Governing Law and Disputes

12.1 These Terms are governed by the laws of Thailand, without regard to conflict-of-law rules.

12.2 Any dispute shall be referred to and finally resolved by arbitration administered by the Thailand Arbitration Center (THAC) in accordance with its rules, seated in Bangkok, Thailand, in the English language.

12.3 Nothing in this section deprives a consumer of the protection of mandatory provisions of the law of their country of residence.

13. Changes to These Terms

We may update these Terms. We will provide notice of material changes (by email or in-app) at least 14 days before they take effect. Continued use after changes take effect constitutes acceptance.

14. Contact

Questions about these Terms: info@ravana.solutions